Frequently Asked Questions
What is check-in/check-out time?
Our guaranteed check-in time is 3 PM. Check out time is at 11 AM. We can often accommodate early availability. Please contact a member of our guest services team.
What is your smoking policy?
Smoking is not permitted in any of the guest rooms or public areas of the hotel except for two designated places for smoking.
Is high-speed, wireless Internet available?
Yes. Complementary wired and wireless Internet services are both available in guest rooms. Complementary wireless service is also available in public areas.
Is there a fitness facility?
Yes. It's located on the second floor of the hotel and equipped with cardio and strength training equipment. It's open from 5 AM to 11 PM.
Is there a business center?
Yes. It's in the lobby. Use our complementary computers to access the Internet or print documents. Someone at our front desk will be happy to help you with faxing, copying, postage and other needs.
Is there a pool?
We have an indoor pool on the lobby level. For safety, a room key is required to access it. All children under 16 must be accompanied by an adult.
How do I get to the hotel?
For detailed directions click here.
Do you offer free shuttle service from the airport?
We don't offer shuttle service to the airport. But any member of our guest services team will be happy to assist you with alternative transportation to the airport.
Is complementary parking available?
Convenient, onsite parking is available to all guests. Because parking is limited during our peak season from April through November, we can accommodate only one vehicle per room in the main lot. Other vehicles can be parked in our satellite lot, which is only steps from the hotel.
Are rollaways and cribs available?
Rollaways are not available. Complementary "Pack and Plays" are available for infants and toddlers. Please contact a member of our guest services team.
What is the minimum age requirement to check into a room?
We welcome guests of all ages but 21 is the minimum age allowed for checking into a room.
What is your cancellation/deposit policy?
A valid credit card is required to confirm the reservation. A deposit of 1 nights stay plus tax in the room category booked will be charged at time of booking.
Cancellations must be received by the Hotel no later than 3 days prior to arrival or an amount equal to 100% of the stay plus tax plus tax in the room category booked will be charged to the credit card.
An amount equal to 100% of the stay plus tax in the room category booked will be charged to the credit card for non-arrivals.
Cancellations must be received by the Hotel no later than 3 days prior to arrival or an amount equal to 100% of the stay plus tax plus tax in the room category booked will be charged to the credit card.
An amount equal to 100% of the stay plus tax in the room category booked will be charged to the credit card for non-arrivals.
Do you have ADA rooms?
Yes. Please contact a member of our Guest Services team at 1-888-33-SALEM
Are pets allowed?
We do not allow pets.
Is it possible to arrange a special amenity for my room?
Yes! Any member of our Guest Services team will be happy to assist you with arranging something special. Please contact them at 1-888-33-SALEM
How do I book a meeting?
Let our sales department plan your perfect meeting. Please call 1-888-33-SALEM for more information.
Do you offer group rates?
Yes! Please contact our Sales department at 1-888-33-SALEM for more information.